Fuel Outlet Flange Recall and Other Services

[RebelYankee]

Yep. The only dealer within 2 hours.

 

[RebelYankee]

So they can do the one sender in the tank. They said they won't be able to get to the other sender during the recall. So $825 for a new fuel pump and one sender, and the filter is included in the recall. I think I'm ok with that considering what it would cost if I didn't have the recall.

 

[Rover Range]

In that document, there is a section under the parts list that says "SROs". Anyone know what that means?

SROs is the labor operation for booking the repair.

 

[Rover Range]

So they can do the one sender in the tank. They said they won't be able to get to the other sender during the recall. So $825 for a new fuel pump and one sender, and the filter is included in the recall. I think I'm ok with that considering what it would cost if I didn't have the recall.

Who are these clowns?
The sender is right there when you remove the pump. It can be a pain. But, it just slides out of the guides and the new one slides back in.

 

[RebelYankee]

I think there are 2 senders. They said they can replace the one that is in the tank, but the other will not be accessible during the recall.

 

[Rover Range]

There's one on the fuel pump, which comes on the new pump.
The other is on a rail that extends to the front of the tank.
It is 100% accessible when the pump is removed. That's how you replace it.

 

[RebelYankee]

Thanks. I'll check with the dealer again!

 

[ftillier]

I see a pattern in this dealer offering to charge for things that are already included, e.g. the filter, and now the sender that's on the pump. I'd be very wary of having them touch my car. Will JLR cover the repair being done at an indy shop, and do you have a good one locally?

 

[RebelYankee]

I'm certainly not defending the dealer, but I don't think they are trying to double change, I honestly think they just don't know. The fuel pump does not come with the sender (LR043385). The sender is LR042971. I am going to ask again about the other sender (LR042894) and why they can't get to it if they are replacing the fuel pump.

I am also waiting for a call back from another dealer. They are 2.5 hours away, but so far they haven't yanked my chain at all.

 

[ftillier]

As a dealer, it is their job to know. At the very least they should look up the recall instructions/parts list and not wait for the customer to provide it, after asserting that the part isn't included. They might not know, but they are too lazy to figure it out and figure they can just have you foot the bill. Do you think they would have refunded you the price of the filter once JLR reimbursed them for it? Or would they have not known to do that either?