Hello, I have received two IIDTool BTs already (From Lucky8 and GAP) and when I try to update them, I get the same error. "IIDTool not Found Please ensure that the device is connected". -I have tried two Macs (Catalina and BigSur) and one PC (Windows 10) already. -3 different USB cables. -2 IIDTools. I don't think any of the computers are detecting the IIDTool! Does anyone have any advice for me? I feel pretty stuck as the GAP Support (All email. No one to call directly), hasn't been able to figure out the issue. I can't program a key as the IIDTool needs to be updated. Thanks!