Normally, as a consumer, I am hardly the "complaining" type. However, this is getting really bad. I really feel sorry for the average consumer that isn't ready to do battle every time they take their LR3 in for service. I have written about these problems before, but they just keep getting worse.
This morning, I pulled into the service area, and while the rep got my vehicle info, I waited by the service office.
I could hear the manager reprimanding another service rep. They were talking about customers and saying things like "This F&$^%ing guy...." for me to hear. And "that guy is a wack job." The manager told the guy that he should not even be dealing with this customer, that this other service rep should be. The manager said "tell the guy that the warranty doesn't cover it..." etc. and all sorts of things like that. The rep defended himself by explaining all the nice service items that he "sold" the customer.
Then, of course when I went through the list of things that I need fixed under my extended warranty with the "other rep," (the one that is trained to handle guys like me) one thing after another was "that is how it is supposed to be" and it is probably such and such (That is not covered by the warranty).
I told them about a very common LR3 problem, and the rep acted like they had no idea what I was talking about. It is a problem every LR3 has before 80k miles or so. I told them that it is a common problem, and they must know about it. They said "just because you read about it doesn't mean its true," as if I don't have a clue. I know they have seen these problems, because they are very common on this list.
Of course they can't tell me if anything is covered under the warranty, and that it is going to cost me such and such just to look at it if the warranty doesn't cover it.
To be honest, I feel stupid for even leaving my truck with them. I know that all of this is going to be a big fight. It is clear their policy is to weasel out of any responsibility for anything at all cost, They must come up with a charge of like $1700 for each service, and then find ways to justify it. I bet anything that they are going to tell me that the cost of repair is at least $1700. And, now having been warmed up to 1700 as a routine charge, I bet they try 2300.
Of course, I am being vague here because they have my truck. I just can't believe the lack of service, the manipulation, and even the downright unethical tactics that are being used in my opinion. They must train these people to look you in the eye and say "that is normal" to whatever problem is being described.
I bought the $3500 Land Rover warranty. What a joke it is. What a joke they are. This is really a crappy position to be in. Owning an LR3 out of factory warranty is like gambling in vegas. With luck you might not have that $7500 repair, but chances are the house will win every time.
This morning, I pulled into the service area, and while the rep got my vehicle info, I waited by the service office.
I could hear the manager reprimanding another service rep. They were talking about customers and saying things like "This F&$^%ing guy...." for me to hear. And "that guy is a wack job." The manager told the guy that he should not even be dealing with this customer, that this other service rep should be. The manager said "tell the guy that the warranty doesn't cover it..." etc. and all sorts of things like that. The rep defended himself by explaining all the nice service items that he "sold" the customer.
Then, of course when I went through the list of things that I need fixed under my extended warranty with the "other rep," (the one that is trained to handle guys like me) one thing after another was "that is how it is supposed to be" and it is probably such and such (That is not covered by the warranty).
I told them about a very common LR3 problem, and the rep acted like they had no idea what I was talking about. It is a problem every LR3 has before 80k miles or so. I told them that it is a common problem, and they must know about it. They said "just because you read about it doesn't mean its true," as if I don't have a clue. I know they have seen these problems, because they are very common on this list.
Of course they can't tell me if anything is covered under the warranty, and that it is going to cost me such and such just to look at it if the warranty doesn't cover it.
To be honest, I feel stupid for even leaving my truck with them. I know that all of this is going to be a big fight. It is clear their policy is to weasel out of any responsibility for anything at all cost, They must come up with a charge of like $1700 for each service, and then find ways to justify it. I bet anything that they are going to tell me that the cost of repair is at least $1700. And, now having been warmed up to 1700 as a routine charge, I bet they try 2300.
Of course, I am being vague here because they have my truck. I just can't believe the lack of service, the manipulation, and even the downright unethical tactics that are being used in my opinion. They must train these people to look you in the eye and say "that is normal" to whatever problem is being described.
I bought the $3500 Land Rover warranty. What a joke it is. What a joke they are. This is really a crappy position to be in. Owning an LR3 out of factory warranty is like gambling in vegas. With luck you might not have that $7500 repair, but chances are the house will win every time.
