Steering Wheel warranty replacement... No Parts in US/UK!

[backcountryLR4]

Well, my heated steering wheel stopped working. After being at the dealer for 5 days, they have determined there is a short and I need a whole new steering wheel. Score 1 for being CPO, no charge...


Buuuuut, my dealer can't find one in the entire US or UK. Really?!!?

He said it may take a week or 2 or it may take 6 or more weeks. So, are they really making new parts for the gen 4 trucks? They don't have a giant stock pile of left over parts they can just pull from?

Only been a LR owner for 2 years now and only had 1 other warranty repair and that was both of my batteries.

Is this typical for a more complicated part such as an entire wheel? Is there anywhere else my dealer can look to get a N.I.B. (so to speak) steering wheel?

Super bummed to not have a working heated wheel with many single digit days staring me in the face for the next 3 months. (His comment was, "Hopefully we can get it fixed before the cold season is over...") I laughed... but it wasn't funny.

I'm sick and tired of driving the Disco Sport loaner even though it has all the bells and whistles (including a heated SW). I had the dealer install my prospeed ladder and am waiting to get my LR4 back to install my new prospeed rack that is taking up a lot of room in my tiny garage.

Am I simply stuck waiting?

 

[ryanjl]

Wonder if all the spare wheels have been bought up by people (particularly in Europe) who have bare bones steering wheels from the factory?

 

[BrandonM7]

LOL, welcome to Land Rover ownership.

 

[backcountryLR4]

Well, after picking up my LR4, the dealer said the Land Rover is literally making me a made-to-order steering wheel since there is no supply on earth. He said they will prolly do a run of 5-10 to keep some in stock.

Seems normally a piece in the chain breaks or shorts out not the wheel itself.


So.... in 2 weeks to 6 months I will have a new steering wheel. Yay new leather!!


Best part is, while driving home I gave the button a shot... and it works!!!

That was the behavior before, would work a while and then stop. Dealer confirmed there is a short. I just hope it stays working till my new one comes.

 

[ryanjl]

You could try getting some deoxit from guitar center and cleaning the electric contact.