Gracenotes Download error and Nav issues

[bbaileyga1]

Turned my LR4 this morning to be welcomed by a Gracenotes download error. Then I go to click my navigation and it initializes for 15 minutes. I never waited to see if it finially finished but I am trying to locate what these could be symptoms of and how to fix them any guidance issue.


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[umbertob]

What model year LR4, and is the issue reoccurring every time you start the car? If you can't duplicate the problem, don't worry about it as it may be a one-off reboot error of the infotainment system. At one point or another most of us have all experienced it: buttons won't work, no voice prompts, touchscreen freezes, etc.

How old is your battery?

 

[bbaileyga1]

So the problem disappeared shortly after this post but returned at the beginning of the year. Same error message as before ( I included a picture this time) Hitting cancel the radio appears to work fine but navigation never loads. It has been suggested on other forums that I may need an update in order to resolve this issue. I am concerned that there may be a problem with the physical HD that supports this.

It is a 2012 LR4 HSE

 

[avslash]

I have had that message appear a few times over the last 4 years. So far it hasn't presented a problem, so I have just ignored it when I have seen it.

 

[CambridgeJC]

I have exactly the same error with my 2014 Freelander. LR service did not know what could cause this and said I must buy the update before they could investigate. I could install it myself if follow instructions carefully. I did buy it for £150, tried to install and it simply states "Navigation software initialising please wait"
I waited for four hours...with engine running as instructed. Unable to use system but OK to drive car and stop/start etc.
I drove 40 miles to LR distributor where I bought the car. LR technician said it should work if I followed his instructions. It did not and they could not think what was wrong. (£160/hr plus tax to investigate...visions of costs mounting up here!
They have agreed to ask software help line to offer assistance...these will not talk directly to an enduser customer directly!!!
I drove 40 miles back home.
I am awaiting their advice.
Balance of advantage:
LR Plus £150...customer -£150..and still have the same problem.
Since loads of people have described this I must assume LR are aware, despite my distributor unaware of it and unable to cure the problem...

 

[thomasfrost17]

View attachment 9081
So the problem disappeared shortly after this post but returned at the beginning of the year. Same error message as before ( I included a picture this time) Hitting cancel the radio appears to work fine but navigation never loads. It has been suggested on other forums that I may need an update in order to resolve this issue. I am concerned that there may be a problem with the physical HD that supports this.

It is a 2012 LR4 HSE

Hi! My Freelander 2 has started doing this, I first fixed it last year by uninstalling a stored CD left by previous owner. Now it has happened again and I can’t fix it. There is no other cd or anything that I can think of. Did you manage to solve it ? If so, how? I’m really stuck,

Thanks

 

[thomasfrost17]

I have exactly the same error with my 2014 Freelander. LR service did not know what could cause this and said I must buy the update before they could investigate. I could install it myself if follow instructions carefully. I did buy it for £150, tried to install and it simply states "Navigation software initialising please wait"
I waited for four hours...with engine running as instructed. Unable to use system but OK to drive car and stop/start etc.
I drove 40 miles to LR distributor where I bought the car. LR technician said it should work if I followed his instructions. It did not and they could not think what was wrong. (£160/hr plus tax to investigate...visions of costs mounting up here!
They have agreed to ask software help line to offer assistance...these will not talk directly to an enduser customer directly!!!
I drove 40 miles back home.
I am awaiting their advice.
Balance of advantage:
LR Plus £150...customer -£150..and still have the same problem.
Since loads of people have described this I must assume LR are aware, despite my distributor unaware of it and unable to cure the problem...

Hi! My Freelander 2 has started doing this, I first fixed it last year by uninstalling a stored CD left by previous owner. Now it has happened again and I can’t fix it. There is no other cd or anything that I can think of. Did you manage to solve it ? If so, how? I’m really stuck,

Thanks