Disco Fever
Member
- Joined
- Dec 21, 2015
- Posts
- 18
- Reaction score
- 0
I'll spare the details. In short truck took twice as long as quoted. Truck delivered sans some options which were not dealer installable (HD/satellite radio) so have to go without.Truck also delivered sans full length rails. Had to schedule to bring in for install of rails only to find they ended up installing short rails by accident. also found deep scratch in rear driver side passenger window. They have totally made the process of treating myself to a car that I've dreamed of owning into something I don't even want anymore. The level of service and professionalism is deplorable. I've been patient, forgiving and allowing of third chances. Now I'm just left angry. My current concern is transitioning from short to long rails. I noticed two exposed screw heads on the short rail install. There was a new truck with the full length rails which I inspected and saw no sign of exposed screw heads (all apparently hidden by grommets). My concern is with the history of drainage issues and if this transition from short to long rails will present an issue. Also is it normal with the short rail set up to have exposed screw heads and the full length for all screws/attachment point to be hidden? Totally dissapointed and deflated. GM doesn't seem to care, sales associate is nice guy but mistake prone. Not the way I thought things would go when ordering from a premium brand.