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And the customer, who bought the warranty, and is now having to pay out of pocket for the job to actually be done (assuming it wasn't). Only problem with a fraud claim is that the dealership's insurance policy probably does not cover intentional torts, so OP would have to bring some negligence claims too.The repair was done under the factory warranty.
Issue is between JLR and the dealership.
this mechanic said the guides were worn down so much they were basically non-existent