Road Noise?

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disco1

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From what I know dearership staff are not allowed to travel in customers vehicles without the customer being present, let alone their children. Road testing is only to be conducted by the senior mechanics in charge of the repair/service. I hope you have expressed your disgust in the strongest terms to LRNA, and the people responsible should be sacked.
 

jptruck

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Update: Finally got around to taking the car in for 7500 mile service. My local dealer just opened another LR dealership in Chantilly, VA, so I thought I'd try that one. I get there and it's the same service rep and same mechanic that have looked at my car twice previously, but this time they have new equipment (a better road force balancer, I guess). It takes them all of 5 minutes to pull the tire off and figure out I've got a second bum tire. They agree to replace it as a warranty item. It's the second bad tire on one new vehicle. I feel like I'm driving a new car, finally.

I also mentioned in another post that I sprung a leak in my windshield yesterday. They mentioned this is a car defect that they'll be fixing on all LR3s as they come in for service. Be sure to ask for it by name.

JP
 
F

faralta

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goodyear tire noise and vibration

I recently took my '06 LR3 HSE in for a minor paint issue and asked for a tire balance since I was experiencing noise and vibration with 500 miles on vehicle. Dealer found flat spots on all four tires, swapped out set with a new vehicle, found same problem... ordered new set from Goodyear, same problem, and... again another set from Goodyear - same problem. I'm currently waiting on one more set to have them try, obviously Goodyear has a production problem with this tire. Thinking of switching to the Michelin 4x4 Synchrone. Anyone have experiences to share with this tire, especially a comparison to the Goodyear?
 

steve c

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Our Disco would cup the front tires (even with rotations) within 20k miles and the result was a terrible amount of racket. It seems odd that yours would make so much noise so early. Alignment would seem to be the likely suspect.

I was irate and complained to anyone that would listen, but they said "we had to take it out for a test spin."
Imagine seeing your 911 turbo doing 2X the speedlimit passing you down a city street -- going to the dealer to find two teenage techs returning a half hour and 60 miles later grinning from ear to ear. This for an oil change. There are good dealers and bad dealers. I thank my lucky stars that our LR dealer is excellent.
 

jptruck

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The vibration on my car has gotten worse with the addition of a new tire and rotation of the others. Is this an alignment issue, or is it the tires?

I'm thinking of paying to put the Michelin's on and then hassle LR to pay for them. I'm suprised more people aren't having problems. My mother just got a new Jaguar from the same dealer and it had bad tires on it, as well. I held off giving them a final signed contract until they replaced all four tires on that vehicle (problem went away).
 

jptruck

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Sending LRNA the following letter. . .Anyone have any luck with this tact?

Dear Land Rover North America:

Pursuant to the Virginia Motor Vehicle Warranty Enforcement Act, I am writing to inform you that the 2005 LR3 HSE purchased in the spring of 2005 by (my company) has a warranty nonconformity and has been subject to repair three or more times by authorized Land Rover dealers and the same nonconformity continues to exist. Because the motor vehicle is significantly impaired and the period since purchase has not exceeded eighteen months, the lemon law rights call for the manufacturer to either:

1. Replace the motor vehicle with a comparable motor vehicle acceptable to ***, or
2. Accept return of the motor vehicle and refund to *** the full purchase price, including all collateral charges, incidental damages, less a reasonable allowance for the consumer's use of the vehicle up to the date of the first notice of nonconformity that is given to the manufacturer, its agents or authorized dealer. *** has the unconditional right to choose a refund rather than a replacement vehicle and to drive the motor vehicle until I receive either the replacement vehicle or the refund. The subtraction of a reasonable allowance for use shall apply to either a replacement or refund of the motor vehicle. Mileage, expenses, and reasonable loss of use necessitated by attempts to conform such motor vehicle to the express warranty may be recovered by the consumer.

The violation of warranty has to do with the significant vibration and noise emanating from the vehicle at speeds in excess of 60 mphs. This nonconformity affects both the value of the vehicle, impairs the use and may affect the overall safety of the vehicle. Land Rover North America, Rosenthal Jaguar and Chantilly Jaguar have all been informed of this defect on numerous occassions. Action by Rosenthal Jaguar include replacing one tire. Action by Chantilly Land Rover includes replacing one tire. No other actions have been taken even though LRNA and the authorized dealers in question have discussed the subject. The vehicle has been in the possession of authorized Land Rover dealers on three separate occassion for a total of 5 days.

If LRNA or its authorized dealers do not settle the above-reference matters before December 1, 2005, *** shall take civil action to enforce provisions of the lemon law, including the recovery of reasonable attorney's fees, expert witness fees and court costs incurred by bringing such actions.

*** currently proposes as full settlement of this matter the following: either, A) Replacement of the Goodyear tires on the vehicle with four Michelin 4x4 Synchrone tires (255/55HR19) and full alignment of the vehicle at an authorized Land Rover dealership. All warranties on the vehicle and tires would continue to apply. This action must take place prior to December 5, 2005, or B) Replacment of the vehicle with a new one. If option "A" is chosen and the problem continues to persist, LRNA and Rosenthal Land Rover would be deemed in default of the agreement and option "B" would be immediately inacted (replacement of the vehicle). The agreement would be a binding. Failure to fully comply with any agreement would allow *** to immediately take advantage of § 59.1-207.15, section C, which states: "In any action brought because of the manufacturer's failure to comply with the decision, within the scope of the procedure's authority, rendered as a result of a dispute resolution proceeding or a court order, the court may triple the value of the award stipulated in the decision as provided for in this chapter, plus award other equitable relief the court deems appropriate, including additional attorney's fees."
 
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Freeflytim

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HA! Lets us know the outcome!! I like option 'B'

Make sure you send it certified with return receipt!!
 

jptruck

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I now have a new set of Michelin's on my HSE courtesy of LR North America. I took it out on the highway and got em up to 90 without a peep. F-ing Goodyears are really bad on the 19" tires. I think they have a production problem, or the design is bad. Either way, the Michelins are so much better it's silly. I went through 6 new tires.

The tire guy (local, not LR) that I used to put the tires on said Goodyear has a bum rap these days. Their production is not so hot. Just FYI. Thank goodness nothing is mechanically wrong with the car.
 
B

BerryS

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I'm fortunate enough to live reasonably close to the TireRack warehouse that is located in Indiana. Hence, whenever I've purchased tires from them, I drive on over and they do the install/balancing.

On 2 occasions, I've asked the techs what they thought were the best tires, quality-wise. Both times I was told that Michelins had the lowest rate of return due to defects. And both times, they mentioned Goodyear as having the worst quality control and hence highest return rate.

Anecdotal evidence, but consistent nonetheless.
 

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