**** UPDATE ****
I received a call from the service manager today. This was the Land Rover service manager, not the head service manager that my cause was escalated to when it became obvious that the Land Rover manager couldn't get a handle on the inept technicians.
She apologized and took ownership for the problems that they and their subcontractors have caused. Apparently she called Land Rover and they agree that the vehicle has had more than my fair share of issues. She gave me one solid option and another possible option.
First, they are offering to extend the warranty to 72 months, 72,000 miles at no cost to me.
I feel like that's a decent gesture, but I don't know if that really solves anything. The vehicle is in warranty now, and I'm not happy about the problems, so I don't know if adding another 22,0000 miles of warranty would be all that helpful. I had already decided (and even printed the check) prior to this last episode to purchase the 100,000 mile Land Rover warranty since they offer an official Land Rover warranty now. I'm very glad that the little voice in the back of my head said to give it more time to be certain that's what I wanted.
The other option that she through out there was to pick another Land Rover and see if Land Rover would rebate the dealer some off and that between the two of them, they might be able to get me into another Land Rover product. I'm not sure if this included the option for certified pre-owned or not. I have serious doubts that they will give me a decent trade-in on my vehicle. I asked about trading it in around a year ago when all of this started and they offered to give me about $7,000 less that the listed KBB trade in zero off of the LR4 that I had inquired about trading it in for.
The only two vehicles that I might be interested in would be a 2014 Range Rover Sport SC or a late model pre-owned Range Rover SC, but I haven't driven either. Anyone care to compare how the quality of ride, noise, power, etc... compare? I'm familiar with what a 500+ horsepower vehicle accelerates like because my last work car was a 2011 CTS-V. I'm more interested in how free from road and wind noise, how smooth riding, etc... compared to the LR4.
I paid cash for the this LR4 (~$69K) with the thought I would drive it 5 or 6 years and get my use out of it. I don't consider myself as wealthy and don't relish the thought of handing over another 20-35K in order to get into another Land Rover product only to have this happen again. I'm just nervous at this point.
Finlay,
I've actually already received a few details and without asking for them. That's the crazy thing, with the exception of the low ball trade in offer a year ago, they actually seem to be trying on these repairs. Despite their best efforts, somehow or another, someone does something to undo all of their good will. The dealer complex includes Jaguar, Audi, Porsche and a couple of others. I can't imagine that they repeat these type of hijinks on all of those brands too. I'm just at a loss as to what I should think about it or do.
As a side note, I was told yesterday that the dealership is having to sue the glass company because they refuse to cover the cost of replacing the headliner when they sliced it up during the windshield replacement.