Alan Cunningham
New Member
- Joined
- Aug 24, 2011
- Posts
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I am a Range Rover Sport owner who has been experiencing issues and am searching for information and advice. It seems that Land Rover North America has decided it is not in their best interest to extend good will or honorable customer service on issues they are aware could be design and/or faulty parts-related.
I have had a series of issues that started just after my 50K warranty expired including:
- Rover Sport dropping while driving
- Height selector stopped working altogether and would only allow normal height
- Electric Parking Brake lockup and failure
- Rear Differential whinning noise at 52K - not confirmed by service department
- Rear Differential whinning noise louder at 70K+ - confirmed by service department but told not too bad - Service rep did confirm that whinning WAS coming from rear diff
- Rear Differential noise louder at 89K but told by service dept it was the front differential - replaced front differential but whinning noise still same so now have to replace what should have been replaced the first time
- Told by service department that paint peeling on inside of differentials was cause of the differentials going bad so rapidly - Apparently LandRover knows this but refuses to replace faulty diffs
- wheel hubs falling apart
- Reported to LandRover North America who assigned a case worker. The Case Worker esstenially started making excuses with her very first words, way before she had even started the investigation. Appears that the policy of LandRover NA may be to ignore or dismiss customer issues until there are enough complaints on a particular issue to have an economic impact on the company. Not the attitude of a company who cares about their customer's satisfaction and safety and not the attitude of a company wants to make sure their products are the best quality possible. No good will or honor in such a company. I hope I am wrong!
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I have had a series of issues that started just after my 50K warranty expired including:
- Rover Sport dropping while driving
- Height selector stopped working altogether and would only allow normal height
- Electric Parking Brake lockup and failure
- Rear Differential whinning noise at 52K - not confirmed by service department
- Rear Differential whinning noise louder at 70K+ - confirmed by service department but told not too bad - Service rep did confirm that whinning WAS coming from rear diff
- Rear Differential noise louder at 89K but told by service dept it was the front differential - replaced front differential but whinning noise still same so now have to replace what should have been replaced the first time
- Told by service department that paint peeling on inside of differentials was cause of the differentials going bad so rapidly - Apparently LandRover knows this but refuses to replace faulty diffs
- wheel hubs falling apart
- Reported to LandRover North America who assigned a case worker. The Case Worker esstenially started making excuses with her very first words, way before she had even started the investigation. Appears that the policy of LandRover NA may be to ignore or dismiss customer issues until there are enough complaints on a particular issue to have an economic impact on the company. Not the attitude of a company who cares about their customer's satisfaction and safety and not the attitude of a company wants to make sure their products are the best quality possible. No good will or honor in such a company. I hope I am wrong!
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