My fiancée purchased an extended warranty from Great Lakes Warranty Corporation for her 2000 Discovery (now with close to 100,000 miles). The engine died and it was determined by the mechanic that the heads warped. We are now over 3 months without the car due to the warranty company constantly stalling. They prodded us for the upkeep records, which I provided, since I do most of the work myself. They felt this was not good enough, even though the warranty states a certified mechanic does not have to perform the oil changes, etc.
Finally, I got them to agree this was suffice, so they told the mechanic to pull the car apart to see if it was our fault for bad maintenance or if it was the parts failing. They said they would cover the pull-apart ONLY if it was the parts failing. So he pulls the car apart… and says it was the parts failing… but this was not good enough so they stalled for another month. I finally, again, got them to agree to send an adjuster out who ordered the part be sent to a metal shop to prove the heads warped due to faulty construction. Again, the results were that it was the part that failed not bad maintenance.
Now here is the confusing part… They gave us two options… 1) we get a pulled engine from a scrap yard and they will cover the engine swap for $600, but we have to pay $1,200 out of pocket to cover the engine pull-apart and diagnostics to prove it was the parts or 2) we have the engine rebuilt by the mechanic and they will cover $2,900, but we are out $1,500 out of pocket to cover the engine pull-apart and diagnostics.
First, I don’t see how the out-of-pocket prices should differ. Second, and most of all, why we should pay any of the work they ordered to prove it was the engine falling apart.
Does anyone have any suggestions in dealing with a warranty company like this? Luckily we have a backup beater car, or we would be out some serious car rental fees.
Thanks for all help in advance!
Finally, I got them to agree this was suffice, so they told the mechanic to pull the car apart to see if it was our fault for bad maintenance or if it was the parts failing. They said they would cover the pull-apart ONLY if it was the parts failing. So he pulls the car apart… and says it was the parts failing… but this was not good enough so they stalled for another month. I finally, again, got them to agree to send an adjuster out who ordered the part be sent to a metal shop to prove the heads warped due to faulty construction. Again, the results were that it was the part that failed not bad maintenance.
Now here is the confusing part… They gave us two options… 1) we get a pulled engine from a scrap yard and they will cover the engine swap for $600, but we have to pay $1,200 out of pocket to cover the engine pull-apart and diagnostics to prove it was the parts or 2) we have the engine rebuilt by the mechanic and they will cover $2,900, but we are out $1,500 out of pocket to cover the engine pull-apart and diagnostics.
First, I don’t see how the out-of-pocket prices should differ. Second, and most of all, why we should pay any of the work they ordered to prove it was the engine falling apart.
Does anyone have any suggestions in dealing with a warranty company like this? Luckily we have a backup beater car, or we would be out some serious car rental fees.
Thanks for all help in advance!
