The shade latch problem in the second row of my 2016 LR4 was fixed after two attempts, but the unlock button seems more sensitive than the one in the first row. Nonetheless, the shade no longer snaps open in normal driving, driving over bumps or uneven terrain, or when slamming the doors. The third row shade latch was fixed on the first attempt and seems normal. The tech managed to put smudge marks on the ceiling. I brought this to the attention of the service manager and they cleaned it immediately and it looks like new. Smudges, scuffs and scratches seem to be a chronic problem. In fact, a few years ago the dealership managed to crash another vehicle into my 2011 LR4 when it was in the body shop to repaint the rear fenders and 7 weeks ago they backed my 2016 LR4 into a front end loader while I was there doing the purchase paperwork (they replaced the bumper, but in the process managed to scratch the D pillar, which they buffed out to look like new). Unbelievable!