toddjb122
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- Jan 9, 2006
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An example of why I avoid service at my dealership whenever possible...
With the mechanics I typically use, when I make an appointment, they start working as soon as I get there. In most cases, if I'm late, I feel bad that I'm holding them up. If they have to wait for a warranty call, everything is inspected on deck and ready to go. As soon as the call comes in, the part is ready to go in. The dealership complains that they're backed up, but all the evidence I see points to that they are probably tripping over their own feet.
Sorry, this has no bearing on the original question, but folks here have sometimes questioned why I avoid this dealer. They are throwing away revenue. I can't imagine how many people they chase away with this service.
- I call for service. Am told they can't get me in for 10 days.
- Wake up early the Tuesday of appointment to get the car in their hands by 8:AM.
- Am told, "Sorry. Backed up. The tech won't get to it until tomorrow."
- "Why didn't you call me? I would've brought it here Wednesday instead?" is met with a blank stare.
- They don't look at the car until late Thursday.
- Problem is quickly identified and the warranty company has to be contacted for coverage.
- I know warranty companies can be slow, but I'm guessing they were not called on Thursday...
- I am told Friday afternoon, "We received approval too late in the day, will have your car finished Monday."
- Monday calls are not returned. 4:00 PM I'm told, "New flange gasket was damaged. Had to order a new part. It'll be ready for you Tuesday."
With the mechanics I typically use, when I make an appointment, they start working as soon as I get there. In most cases, if I'm late, I feel bad that I'm holding them up. If they have to wait for a warranty call, everything is inspected on deck and ready to go. As soon as the call comes in, the part is ready to go in. The dealership complains that they're backed up, but all the evidence I see points to that they are probably tripping over their own feet.
Sorry, this has no bearing on the original question, but folks here have sometimes questioned why I avoid this dealer. They are throwing away revenue. I can't imagine how many people they chase away with this service.
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