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Sodium
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34RoveR said:Made an appointment a few weeks ago to get my tail lamp guards installed and to check out why my LR3 is only getting 8-9mpg local and 11-12mpg highway. The appointment took two weeks due to the dealership telling me that's the first day that they would have an availible loaner car for me. NP there, I didn't mind waiting as none of the things I was bringing the car in for was urgent. I only mention this because of what followed this morning.
I show up at the dealership (Massapequa Land Rover, NY) at 8am to drop it off. They advise me that there are no loaner cars availible and that I would be getting a rental car from Avis, who was onsite. Slightly annoying, but whatever. Secondly, I explain the problem I'm having with the gas mileage on the vehicle and ask if they would please, if nothing else was wrong with the truck after they inspected it, perform the "transportation mode" fix noted numerous times on this and other LR forums. Not only did the service manager look at me like I was some freaking nut job after that request, he told me he would check the vehicle for any problems but he would not perform the transportation fix and if I insisted that they do it they would charge me for it.
Now mind you, I'm not some garage monkey. I can change the oil in my cars and a few other minor things but I couldn't imagine that placing the vehicle into transportation mode and taking it out of that mode would be some major ordeal. With the lack of anything evident being "wrong" with the truck, is it too much to ask that they perform this possible fix, even if it doesn't work, just to rule it out?
OK, now I'm getting kinda ****** so I tell him to just check the vehicle out and let me know if he finds anything that might be causing the problem. I'll bring up the trans fix again if he doesn't find something else. So now we move on to the rental car for the day. I start filling out the papers with Avis and they want my credit card for deposit.....well guess what Johnny, I didn't bring my credit card with me. A) Nobody told me I'd be renting a car today (I even called to confirm the appointment before I left the house, good time to tell me) B) I don't own any credit cards (Long story, I only use debit / cash for everything in life). So the service dept tell me, oh well, guess you better look for someone to pick you up.
I'm a really easy going person, but this was really pushing me over the edge. I asked for the service manager and after a half hour of total nonsense he finally pulls a piece of crap Freelander out of his butt to loan me for the day. I realize all LR dealerships are an entity unto themselves, but I must say this is totally unacceptable customer service considering the product. When I plunk down 50k cash for a car, I expect at least a moderate amount of pampering. Speaking of pampers, they're prolly taking a dump on my drivers seat after my little tantrum.
You could also try LR Glen Cove, NY.. not too far from Massapequa. They seem very helpful and concerned about their customers.