On February 17th of this year I took delivery of a 2010 LR4 HSE with the Lux Plus Package. On February 23rd the vehicle would not start and was flat bedded back to the selling dealer for two days to diagnose and replace the brake switch. The warning on the dash said "place foot on brake" while my foot was on the brake. On March 3rd the same problem occurred resulting in the service manager of the selling dealer coming to my house and adjusting the brake switch. Apparently it was not reading adequate vacuum pressure in the brake system. In addition to this problem I experienced many of the same issues noted on this forum with satellite radio reception problems, incorrect satellite radio displays, uneven steering wheel heating and calculation problems with the guidance system unable to read the amount of fuel in the tank when it was full.
On March 29th while driving I got 4 fault codes-transmission fault,parking brake fault, emergency brake assist not available and stability control not available-drive carefully. I drove the car home and it once again was sent by flat bed back to the selling dealer. After keeping my vehicle for 3.5 days I received a call from the service manager. He stated that most of the minor issues wold be fixed with a software upgrade due to come out in a month. He also stated that they had not been able to replicate the fault codes and Land Rover had instructed them to return the vehicle to me. The vehicle had 1601 miles when it went back to the dealer.
I documented each of these issues with digital camera photos which I provided to the dealer. Some of these issues may seem minor and I would not dispute that but for $60k I think you have the right to be a little picky. However having two major service issues within a month and a half with one of them being a major safety issue was too much for me. The fact that made up my mind about the quality of the car was when Land Rover would not acknowledge that the car even had a problem even though it was documented with pictures. I think my selling dealer did all they could to correct the issue but got little support from the factory. Basically here is a vehicle with a major safety problem that Land Rover is unwilling to acknowledge and is willing to put this car back on the road. they have a car that they cannot fix so their response was to send the car back to the owner. This is totally unacceptable from a safety standpoint and I traded the vehicle for another brand.
I feel everyone should be aware of how Land Rover is not facing up to service issues with this vehicle and I would strongly recommend against anyone purchasing any vehicle from a manufacturer such as Land Rover who has this attitude toward service and safety issues with their vehicles.
On March 29th while driving I got 4 fault codes-transmission fault,parking brake fault, emergency brake assist not available and stability control not available-drive carefully. I drove the car home and it once again was sent by flat bed back to the selling dealer. After keeping my vehicle for 3.5 days I received a call from the service manager. He stated that most of the minor issues wold be fixed with a software upgrade due to come out in a month. He also stated that they had not been able to replicate the fault codes and Land Rover had instructed them to return the vehicle to me. The vehicle had 1601 miles when it went back to the dealer.
I documented each of these issues with digital camera photos which I provided to the dealer. Some of these issues may seem minor and I would not dispute that but for $60k I think you have the right to be a little picky. However having two major service issues within a month and a half with one of them being a major safety issue was too much for me. The fact that made up my mind about the quality of the car was when Land Rover would not acknowledge that the car even had a problem even though it was documented with pictures. I think my selling dealer did all they could to correct the issue but got little support from the factory. Basically here is a vehicle with a major safety problem that Land Rover is unwilling to acknowledge and is willing to put this car back on the road. they have a car that they cannot fix so their response was to send the car back to the owner. This is totally unacceptable from a safety standpoint and I traded the vehicle for another brand.
I feel everyone should be aware of how Land Rover is not facing up to service issues with this vehicle and I would strongly recommend against anyone purchasing any vehicle from a manufacturer such as Land Rover who has this attitude toward service and safety issues with their vehicles.