Leather Dash Peeling/Pulling Up

[cgeags]

I'll post what the results are once I hear back.
Did you call LR USA and start a case?

Thanks, I did too. Will share once I hear something.

 

[kameag]

When I was younger we put Borg on the dash.

 

[Mari Gianati]

I had this exact same problem with my LR4 Landmark with just two years of use. My local dealership fixed it under warranty. They had to order a whole new leather panel from England. Took a while to get it fixed but they did it at their expense. That is so NOT supposed to happen!

 

[TrungH]

Are LR4 upper dashes leather? I always thought it was just vinyl made to look like leather, and have treated it as such. Oops.

The tumbled leather stuff is vinyl. The smooth stuff, like the steering wheel is leather. Unless you have the extended leather package, which puts leather on the dash and top of the doors

 

[Kbutler1]

UPDATE: Finally was able to talk to LR USA and they are contacting the dealership to get more info and what next steps will be. Advised they will contact me back in a day or 2.

 

[chakadog]

re the "extended leather package"

Is that the same as "Extended Premium Leather Seating Pack"? I'm thrown by the "seating pack" on the sales slip from my 2014.

 

[Austin Fink]

Any update? I need to get mine looked at and would love to not pay the whole amount if anything.

 

[Kbutler1]

I've been back and forth between LR USA and my dealership. It's a slow process and I'm really not sure what the outcome will be yet. According to my dealership they did say that LR USA reached out to them to both get details and an estimate, Service Manager said that was a good sign but that was early last week. I need to call LR USA again this week to see where we are at. It's very annoying and the communication from LR USA is pretty bad in terms of them ever calling me back. I always need to call them to follow up.

 

[Kbutler1]

Minor Update:
LR USA has confirmed that there has been several other issues of this type of peeling. The rep said they were working on resolution but said they may only cover 40-50% of the cost, not sure if the dealership will do anything or not. Haven't seen anything official yet though.

BTW: LR USA customer service, while nice, are not the easiest people to get a hold of or give call backs. I call 1-2 times a week to try to get updates and often won't hear back at all. I literally have to hound them to get any answers. A big turn off for me and something to consider if I am in the market for another vehicle.

 

[cgeags]

I was able to get LR USA to cover 75% of mine. Cost me approx. $900; better than the ~$4k the dealer quoted. Good luck!