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manoftaste

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Thanks guys. Service manager left a voicemail today saying that he has forwarded my videos to LRNA, and that he himself could barely hear anything on those videos even with the headsets on, he said that he didn't know what he was looking for in those videos or what was causing it if there was anything there.

I have not called him back. But could certainly use some advice here. Thanks.
 

jptruck

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That just ****** me off. I'd go have a face-to-face with him about the issue. Don't assume that LRNA is helping you out that much in this matter. Both of them are covering their asses as much as possible (they are on the same team, remember). If he can't hear that noise, then he's either deaf or playing possum with you. I've got a feeling, it's the latter.

I've been there, done that. I had some mystery issues with my old car (a bad brake control module). They all played dumb and said they couldn't replicate the issue. After repeated threats, they took the expensive step of replacing the module and, voila, no more issues. You probably have a doozy of an issue here, and they are just avoiding the eventual outcome (which is the fix it or replace it).

That said, they may have no clue what's causing it. His response that he can't hear it is just an insult, and I'd say that to them.
 

mattypV50

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Can you not investigate the lemon law at this point and try to return the vehicle?
 

jptruck

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Not sure this is an issue that would be covered under the lemon law. California, for example:

the "Lemon Law" presumes that a manufacturer has had a reasonable number of attempts to repair the vehicle if either (1) The same problem results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven and the problem has been subject to repair two or more times by the manufacturer or its agents, and the buyer or lessee has at least once directly notified the manufacturer of the need for the repair of the problem as provided in the warranty or owner's manual or (2) The same problem has been subject to repair four or more times by the manufacturer or its agents and the buyer has at least once directly notified the manufacturer of the need for the repair of the problem as provided in the warranty or owner's manual or (3) The vehicle is out of service because of the repair of any number of problems by the manufacturer or its agents for a cumulative total of more than 30 days since delivery of the vehicle.
 

Finlayforprez

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I would continue to pursue this and demand that a rep. from LRNA drive your car and hear the noises and other issues. jptruck is absolutely right, they are doing their old trick of "the sound can't be reproduced".
 

manoftaste

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Thanks. And yes jptruck, I am in southern cali.

The bumper has been fixed he said. LRNA has been a bit annoying in a sense, that i just get a generic call every few days saying something to the effect that how is everything going, and then ending with "have I addressed are your concerns today... and I will call you back no between this and this date or no later then that date" etc. But when i leave a message, in the rep's voicemail i dont get a call back. The rep that i am working with has given me their email address but its not with their name, its a generic LR email address. When i email stuff to them, first i get auto response that we have received your email and we try to response within 24 hours etc, then i get an email from another person that says that my emails has been forwarded to my rep. But to date I have not received any emails responses from my rep, just the phone calls.

I had left a message for the rep on friday, no calls yet, maybe today they will call back.

After buying this brand new car, I have been without car for 13 days now. The sales manager says the car is ready for pickup. Yes it is, but there are certain things that we both felt uncomfortable and left out and opted not to fix. Like the front fascia (crooked stitched) panel, that he thought could cause other problems once trying to put it back. The radio knobs, same feelings. The DC plug cover, for that he said that there was a pin loose inside it that he pulled a little to fix it. This type of s#@! just makes my angry that this is a brand new truck.

A colleague at work is looking for a new truck, he currently owns an A6 and have never owned a truck. So has been test driving different cars, the other day he test drove the land cruiser and he was impressed. I turned him on to LR4 and this weekend he test drove it and said that he was expecting to give it 6 out of 10, but after the test drive he actually gave it 9 out of 10, he was very impressed aside from some interior things.

But we often get into a little bit of a debate about which is built hard and is the one to keep for years. I tell him that LR4 is built like a tank, its unlike any other rover and that LR3 and 4 are different type of rovers. But he also sees me go thru this type of stuff (of which i have told him a lot about, just negates my own point about the experience from buying to ownership).
 

bromhead

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So, I had a 2012 Jeep Overland for about 6 months before my new LR4. I had various problems with it right out the gate (within the first 500 miles) and then after about 4-5 months the air suspension failed. They tried to fix it and were unsuccessful. After they had it for about a total of 2 weeks, I escalated directly to Chrysler who also attempted to get a specialist to repair it. After being without the car for a total of 30 days , I asked for them to lemon law it. It took about another 30 days before I got the check. And that thirty days was more just a bureaucratic process, there really wasn't a discussion on whether they disagreed with my request.

Its a long story, but I felt chrysler really dropped the ball on the service end, but the department that handled the buy back was terrific and very fair in what they ended up signing off on.

My advice, document everything, and realize that your local service shop isn't really involved in advocating your case if you are trying to get the car bought back. Its between you and LRNA. Every time i expected my local dealer to help, i was disappointed. But once I got hold of the right people at chrysler, i was very happy, if not impressed, it just took a while.

Good luck. For the record, I have had my LR4 for six months with absolutely no problems. Very very happy.
 

rostov

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Sounds to me like a Hurricane victim...
 

Count Laszlo

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I did a quick search on Google about cars damaged during shipping (or on the lot or trasport) and what constitutes disclosure to the purchaser. This is California's law.

This covers both used and new vehicles. I'm sure there is more out there with more searching.

Non-disclosure of previous damage (accident, no frame damage)

According to the California Vehicle Code, damage sustained by a motor vehicle is material if the damage required repairs having a value, including parts and labor calculated at the repairer’s cost, exceeding 3 percent of the manufacturer’s suggested retail price of the vehicle or five hundred dollars ($500), whichever is greater. The replacement of damaged or stolen components, excluding the cost of repainting or refinishing those components, if replaced by the installation of new original manufacturer’s equipment, parts, or accessories that are bolted or otherwise attached as a unit to the vehicle, including, but not limited to, the hood, bumpers, fenders, mechanical parts, instrument panels, moldings, glass, tires, wheels, and electronic instruments, shall be excluded from the damage calculation, except that any damage having a cumulative repair or replacement value which exceeds 10 percent of the manufacturer’s suggested retail price of the vehicle shall be deemed material. Alternatively, damage sustained by a motor vehicle is material if the damage was to the frame or drive train of the motor vehicle, if the damage occurred in connection with a theft of the entire vehicle, or if the damage was to the suspension of the vehicle requiring repairs other than wheel balancing or alignment.

Every dealer shall disclose in writing to the purchaser of a new or previously unregistered motor vehicle, prior to entering into a contract for the vehicle or, if unknown at that time, prior to delivery of the vehicle, any material damage known by the dealer to have been sustained by the vehicle and subsequently repaired.

Every dealer shall disclose in writing to the purchaser of a new or previously unregistered motor vehicle, prior to entering into a contract for the vehicle or, if unknown at that time, prior to delivery of the vehicle, any damage, including, but not limited to, material damage, known by the dealer to have been sustained by the vehicle and not repaired.

It is also a violation of the California Vehicle Code for the holder of any dealer’s license to advertise for sale or sell a used vehicle as “certified” or use any similar descriptive term in the advertisement or the sale of a used vehicle that implies the vehicle has been certified to meet the terms of a used vehicle certification program if the vehicle has sustained damage in an impact, fire, or flood, that after repair prior to sale substantially impairs the use or safety of the vehicle.

Furthermore, the California Vehicle Code holds that no holder of a dealer license shall make or disseminate, or cause to be made or disseminated, before the public in this state, in any newspaper or other publication, or any advertising device, or by public outcry or proclamation, or in any other manner or means whatever, any statement which is untrue or misleading and which is known, or which by the exercise of reasonable care should be known, to be untrue or misleading; or to so make or disseminate, or cause to be so disseminated, any statement as part of a plan or scheme with the intent not to sell any vehicle or service so advertised at the price stated therein, or as so advertised.

In the event that the dealership fails to act in conformity with these laws, the consumer is entitled to remedies to include rescission of the purchase agreement and payment for actual damages, consequential damages, punitive damages, and costs of litigation. In most instances we are able to recover attorneys’ fees as either consequential damages or punitive damages.
 

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