I hope everything works out well with you LR3 - - as a 'veteran' of having my new vehicle in the shop for over 30 days, I can relate. - - - For what its worth to anyone else out there that runs into a similiar situation, (no matter what the make/model of vehicle), - - here's how I handled the situation, for what its worth - - - - 1. > check out your states Lemon Law. Know what qualifies as a 'lemon' and the time factors involved. 2. > keep good records of when your vehicle is in the shop and what was done 3. > Determine if your service advisor and shop technicians seem to be doing their jobs. If they are, - - cut 'em a break. Its not their fault that the vehicle is operating wrong, - its a problem with the factory. Besides, its good to have allies working for you. It may be to the point that the technicians have carried out all the recommended troubleshooting/service procedures and are now consulting with Land Rover Tech Support.
4. - But don't be a push over. If someone isn't doing their job and its a serious matter - let them know about it. And if you get those customer feedback surveys from Land Rover, independent marketing companies, JD Power - - - let them know of your experiences. Dealers hate to get negative feedback. 5. - Work out your overall long term plan. In my case, I was about to head out of town at the 30 day shop time point. I knew that if my vehicle wasn't ready before I left that I would go on my trip for 2 weeks - - - if it still wasn't ready at the 6 week mark, I would begin the procedures under the Lemon Law for getting another vehicle. Until that time, there was nothing for me to do - - - or fret about. (Now, if there is a Serious issue with my vehicle involving substantial shop time, I will trigger Lemon Law proceedings.) 6. - Identify a good attorney. - I didn't need to use his services yet, but I have an attorney expert in auto Lemon Law proceedings if needed. I won't leave resolution of this up to my state's AG office or Land Rover. I may not need him, but he's ready to go if I do. 7. - - Try to Relax. - - Remember people are human beings and make mistakes. Remember that No One cares more about your vehicle than you do. Try to put it all in perspective - for a month I was driving a Disco2 loaner. Not my preferred ride, but not the end of the world. - - - And finally, remember the decision process when you bought the vehicle. If like me, you knew of LR's past quality issues (and they have now vastly improved from the past). You knew that you were buying a vehicle with a lot of electronics that could go wrong. You knew that this was the first year production of a new model. You coulda bought the old design, reliable but boring SUV, but you wanted the excitement of the LR3. - - - And since I got my LR3 back from the shop (and just returned from driving it on a trip to Montana) - - I'm a very enthusiastic LR3 owner despite the shop time. Good luck - - -
