LR has had my LR4 for 3 MONTHS!

Discussion in 'LR4' started by SSRover, Sep 24, 2018.

  1. jaguardoc504

    jaguardoc504 Full Access Member

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    This means that is was sold by the servicing dealer
    "Sold Stock "#" - P2815 (dealer stock number when is was inhouse)
    Make's it easier to track customers, and potential trace back faults.
     
  2. SSRover

    SSRover Member

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    So time for a little update.

    The dealer just returned my vehicle to me. This time around they were fixing the clunky shifter, nicked door handle, door scratch (all 3 of which were a result of being there so long), and the windshield wiper issue, which was stated as fixed when they attempted to return a few weeks ago.

    Last week my service advisor emailed stating they were replacing the wiper arm, which they did; however, the issue is that the bolt on the wiper motor is the area that’s stripped. Service advisor is stating that the metal on the arm is softer than that on the motor and there is no way the motor bolt is stripped.

    My big issue with the wiper is that they said they fixed it and documented it as such, but they never did. So how about that engine that looks like it wasn’t touched but they say the timing was fixed. While the vehicle was at the body shop for the door handle, we brought our own mechanic to look at it. I did just get into a heated conversation with service advisor about this and he is adamant that it was fixed because it is no longer ticking - since it was covered under warranty and not out-of-pocket, there are no guarantees or warranty on this service...and conveniently my warranty has now expired. Land Rover corporate can not do anything about this because it is an independently owned dealership - but I can take my concerns to the general manager.

    Door scratch repaired ok.

    Door handles - well, they are brownish. They repainted both driver side handles a more metallic and more brownish color than the albeit more worn grayish/black handles on the passenger side. Yes, it might be minor, but all I see is brown shimmer that doesn’t belong with the other trim.
     
  3. SSRover

    SSRover Member

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    Just another quick update, as LR dealer attempted to return my vehicle again today on the 4 month anniversary of them taking it in.

    They painted all 4 door handles to match the first wrong color, without asking me first. They again repainted all 4. Color seems to be ok now...but we opened the rear passenger door once and the handle fell off. And the driver handle is loose as well. It's almost comical at this point.
     
  4. catman

    catman Full Access Member

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    Sounds like you need to run away from this place and never look back.
     
  5. SSRover

    SSRover Member

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    I’d like my vehicle back first. I forgot how comfy the seats were compared the loaner vehicle!
     
  6. ktm525

    ktm525 Full Access Member

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    The colour is called Oberon and make them match all four without the repaint. As you just found out there are little clips which holds the door handle trim on. They must have broken the clips when removing them. You will need new covers.
     
  7. SSRover

    SSRover Member

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    What do you mean match without the repaint? Are they not painted and come from the factory the oberon color? Sorry - this is all new to me. Yes, definitely need at least 2 covers, since at least one clip was broken on 2 of them.
     
  8. ktm525

    ktm525 Full Access Member

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    no repaint. replace all four to match.
     
  9. SSRover

    SSRover Member

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    According to the dealer, they are all painted. Is there somewhere that proves they are not?
     
  10. ktm525

    ktm525 Full Access Member

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    Who is painting? Yes I assume that when they were made they were painted. If I read your issue the dealer was trying to paint them?
     

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