Justin Allen
Full Access Member
Hey guys. For some reason I can't quite put my finger on, I'm finding the transfer of ownership guide to not be the most intuitive.
I bought a used Gap tool which is currently locked and purchased the ToO from Gap. First of all, I can't really tell what purchasing the ToO is actually doing? It talked about shipping options at checkout so am I actually receiving a product or is it just something electronic?
Secondly, I'm running into a roadblock following the guide. I'm at the step where I've got the tool plugged into my laptop and am opening the app on my phone to get the tool setup. When I open the app and select "search for tool", it finds the tool, but then when I select it to set it up, it tells me its locked and has the previous owner's name there. Well of course its locked, it's used. But you would think the "transfer of ownership" guide would account for this fact, but the guide tells me nothing about how I'm supposed to navigate around this?
I bought a used Gap tool which is currently locked and purchased the ToO from Gap. First of all, I can't really tell what purchasing the ToO is actually doing? It talked about shipping options at checkout so am I actually receiving a product or is it just something electronic?
Secondly, I'm running into a roadblock following the guide. I'm at the step where I've got the tool plugged into my laptop and am opening the app on my phone to get the tool setup. When I open the app and select "search for tool", it finds the tool, but then when I select it to set it up, it tells me its locked and has the previous owner's name there. Well of course its locked, it's used. But you would think the "transfer of ownership" guide would account for this fact, but the guide tells me nothing about how I'm supposed to navigate around this?