service history posted for anyone who cares to look at the invoices
Bid for the chance to own a 2012 Land Rover LR4 HSE at auction with Bring a Trailer, the home of the best vintage and classic cars online. Lot #139,233.
bringatrailer.com
Out of morbid curiosity, I went through the invoices. In hindsight, it explains a LOT about Land Rover's generally poor maintenance expense reputation. Huge amounts were billed for fairly routine, minor services, some potentially unnecessary.
First, the dealer is charging $250 an hour for service. Secondly, they've figured out a way to basically make what amounts to Jiffylube oil change service cost $500 to $600 a pop by tacking on little "value adds" which add no value, and calling it a "15000 Mile Service" or "30000 Mile Service". Garbage like cleaning the battery and excessive cabin air filter changes on a car that has seen almost no miles since the last one. This all happens under warranty, and since JLR didn't cover oil changes or routine service, they got away with it. Presumably, this is why some luxury manufacturers now include these services--dealers were fleecing customers. Once, after warranty was up, they charged a few hundred dollars for "throttle body cleaning". Supposedly, this entailed $40 in parts and some labor. BS. This took 10 minutes to loosen and replace three screws, maybe two rags, and fifty cents of juice in a spray can.
In April of '22 there's a particularly offensive $5375 service. It includes one of MULTIPLE alignments (why no lifetime alignment.. this is like the tenth alignment this dealer has done? Is the car going out of alignment sitting in the driveway?). They charge $150 to rotate and balance tires the customer previously bought
at the dealership (something any other tire shop does for free after you buy the tires from them). They charge $100 for (front?) wipers. Replacing two LCAs is about $1,800. Then they charge $1300 in labor alone for an "annual service" which is an overpriced oil change with bonuses. They
clean the battery and brakes, top up the washer fluid, pour in some Techron (and charge $20 for the can of it), do
something ("Energizer") to the battery for a few bucks, change oil (which is another $175 on top of the labor), change transmission fluid (which is $400 on top of the labor), replace the belts ($150 in parts), the cabin air filter, diff oil and transfer case oil, and swap yet another wiper blade for $50.
Now, let's get in more detail. The transfer case oil is an insane $154 for 2 liters, or $75/L. It's just full synthetic transfer case oil, which is $10 a liter from a bulk barrel, or $25 a liter for say, Triax DTF-1 or other equivalent. Same stuff. Land Rover just stiffed the customer for $100. Worse, the dealer stiffed the customer for changing transfer case oil on a 50,000 mile vehicle when that oil almost certainly did not need to be changed at all. Diff oil? GM will sell you the
same $140 full synthethic diff oil (BOF720 spec) for $50 under PN 92184900. I can't even begin to understand $400 of tranny fluid. First, they
probably lied about the amount. This was not a dry transmission. That does take 10 liters. But a change is 6-7 if you follow LR procedures, which they probably did. To go through 10 they would have needed to do a full flush, which they probably didn't, but maybe. At $40 a liter, that's $120 of product that likely never went into the car at all. That, and the fluid should cost only about $20 a liter for ZF. But, the ZF fluid is just rebadged m1375.4 spec fluid. Which you can buy for about $7 a quart from Ford/Castrol/Valvoline. JLR would like $35 or $40. So, Land Rover stiffs the customer to the tune of over $300 on 10 liters. Then there's doing this service
at all at 50k before those fluids needed changing.... As for that ridiculous magic Castrol/JLR "co-engineered engine oil?" It's not special. It's regular old Eurospec oil rebottled with a particular JLR spec (STJLR.03.5004) that JLR wouldn't license for
years except for ridiculous amounts of money so dealers could overcharge for "special" oil. Belts are actually about $40. The control arms? $450 from the OEM. And the idea that the SERVICE (not including control arms) took 8 hours is... ludicrous.
Moral: Almost no domestic manufacturer will ever have the audacity to screw you on parts like Land Rover. And then the dealers will screw you again. Even most other Euro brands aren't nearly as bad. JLR deserves every last inch of their poor repair cost reputation, and a lot of it is nothing more than simple graft. But the
true costs aren't really more than a Jeep.