Make sure you know your states Lemon Laws as it's not just three strikes and your out, it's also days in the shop vs ownership in many states. Based on how long it's taking to get new orders filled I can only imagine how long it will take to tear down and re-build the motor.
Document EVERYTHING in writing. While everyone may appear to be your friend and have your best interests at heart, they are only protecting themselves and their product (sorry to be so cynical but better to be proactive than re-active). Any conversations should be followed up with emails to all, take NOTHING verbally, you want it all in writing, reports, findings, solutions, parts, EVERYTHING. If you are prepared and show them you are not playing a game here, they will (or should) act accordingly. As well, LRNA should be included in all this correspondence too so hopefully this is escalated and things are pushed forward as quickly as possible. They have a lot of your money and right now you have an unusable vehicle!
Document EVERYTHING in writing. While everyone may appear to be your friend and have your best interests at heart, they are only protecting themselves and their product (sorry to be so cynical but better to be proactive than re-active). Any conversations should be followed up with emails to all, take NOTHING verbally, you want it all in writing, reports, findings, solutions, parts, EVERYTHING. If you are prepared and show them you are not playing a game here, they will (or should) act accordingly. As well, LRNA should be included in all this correspondence too so hopefully this is escalated and things are pushed forward as quickly as possible. They have a lot of your money and right now you have an unusable vehicle!